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A place to request features or log an issue with the Stages product team
A place to request features or log an issue with the Stages product team
The sensors keep disappearing from my activities.
An update or restart of the device, and they're gone and I have to re-add them from the saved sensors list.
Deleted the sensor-pool file, re-installed the firmware (weirdly, it's 1.2.0-alphaXXXX), synced by app and desktop.
Guest
has same issue, if i dont touch profiles in link - sensors works fine.
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Right.
Unpaired the L10 from the Android app.
Created a new Stages Link web profile.
Factory reset the L10.
Setup the L10 from scratch.
Added the Garmin 935 HR as a sensor (the saved sensors survived a factory reset?).
HR icon appeared on the main screen of the L10.
Logged in to the Android app with the new profile.
Paired the L10.
Renamed a profile from within the Android app.
Synced via bluetooth.
Lost the HRM sensor.
Still there in saved sensors, just not attached to any profiles.
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To stop it stuffing up the next time it syncs, you have to change the name of the profile on the device itself so it's timestamp over-rides the web one and then when it syncs, all is good.
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L10 connected to Android (Samsung XCover4).
Ant+ HR connected to L10.
Backed up the config folder.
Opened Stages Link in Chrome.
Changed a data field from distance to distance (span-lap).
Synced via phone.
HRM was found as soon as finished.
On web, renamed a profile from "Course" to "Training".
Synced via phone.
No HRM.
Open main menu on L10 and go to ride sensors.
None there at all.
Add sensors - full list of saved sensors is there.
Connected L10 to PC.
Copied back act_index ( the only file that had a date/time change in the configs folder).
Unplugged from PC.
Instantly picked up HRM.
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Syncing via the Android app or the desktop app both play up.
Copy a profile on the webpage and syncing via android or desktop app will cause the issue.
No sensors on any profile on the device. Add sensors on the device and it works until restarted or synced again.
Go to the bottom of the page and select specific sensors for each profile and same issue on next sync.
Is there a before and after log file I can grab from somewhere?
Would a good and bad act_index.bin file help?
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Hey Fran and B$, I am trying to reproduce this issue but cannot. I took a new dash out of the box and tried to do all kinds of terrible things to it, but the sensors are sticking to the profiles as expected.
Could you help me out a little? Are you paired to the App? Are you using Sync desktop app? If so, what versions are you using? If no app or sync, do you have a lot of sensors paired to the dash? If so, what types?
I have been trying to fix this issue for a while, because it is certainly happening to people, just not to me :(
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I have the same issue.
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